Data Security

Ji999 Privacy Policy — Your data is completely safe with us

Keeping your personal data secure is our top priority at ji999. This Privacy Policy clearly explains what information we collect, how it is used, and what rights you have.

Last Updated: January 2026
Security Guarantee
SSL 256-bit encryption
No Sale of Data to Third Parties
GDPR Compliance
24/7 Data Monitoring
Your right to erasure
How We Protect Your Privacy

Ji999 uses world-class security technology to keep all your data protected.

Encrypted storage

All your personal data is stored using 256-bit SSL encryption. Hackers will never be able to access it.

No Data Shared with Third Parties

Your personal data is never sold or shared with advertisers or any third party. This is our core commitment.

KYC protection

Documents submitted for identity verification are stored on fully secure servers and can only be accessed by authorized staff.

Mobile Data Security

Every login through the mobile app generates a secure token. Your mobile banking details are never stored on our servers.

Right to Erasure

You can request deletion of your personal data at any time. We will process it within 30 days.

Immediate Alert

If any unusual activity is detected on your account, we will alert you immediately by SMS or email.

1 Introduction

Ji999 (hereinafter referred to as "we", "us", or "the platform") is one of Bangladesh's most trusted online gaming platforms. We believe that protecting your personal information is our ethical responsibility.

This Privacy Policy ("Policy") describes what information ji999 collects about you, how it is used and stored, and the measures we take to protect your privacy. By using the ji999 website or app, you agree to this Privacy Policy.

We understand that many users in Bangladesh are concerned about the safety of their data online. That is why ji999 follows internationally recognized data protection standards, including the core principles of GDPR.

Important: If you have any questions about this policy, please reach out to our support team. We are always happy to explain everything in plain, simple terms.

2 What information we collect

Ji999 collects only the information that is strictly necessary. Collecting unnecessary or excessive data goes against our policy. A full breakdown is provided below:

Data Type What We Collect Why It's Needed
Identity Information Name, Date of Birth, Gender Account creation and age verification
Contact Information Mobile number, email Account verification and support
Payment Information Mobile Banking Number Deposit & Withdrawal Process
KYC documents NID or passport copy Identity & Age Verification
Device Information IP address, browser, OS Security & Fraud Prevention
Usage Data Game History, Betting Records Service Improvement & Responsible Gaming
  • Only basic information is collected at the time of registration.
  • Additional information is only requested for KYC verification or large withdrawals.
  • No data is collected without your consent.

3 How Your Information Is Used

Ji999 uses the information it collects solely for specific, legitimate purposes. No data is ever used without good reason. We use your information for the following purposes:

  • Account management: To create, manage, and secure your account.
  • Payment Processing: To securely process deposit and withdrawal transactions.
  • Customer Support: To resolve your questions and complaints promptly.
  • Security: To prevent fraud, hacking, and other illegal activities.
  • Responsible Gaming: To monitor your gaming habits and provide support when needed.
  • Legal obligations: To comply with applicable laws and regulations.
  • Service Improvement: To analyze and improve your experience.
  • Promotional Communications: Only to inform you about offers and bonuses, with your consent.

Please Note: You can opt out of promotional SMS or emails at any time — just let our support team know.

4 Data Retention & Security

You have the right to know how long your data is retained and how it is kept secure. ji999 operates on an internationally standard security infrastructure.

Data for active accounts is retained for as long as the account remains open. After closure, certain data may be kept for legal purposes for up to 5 years, after which it is permanently deleted.

  • 24/7 security monitoring is active across all data centers.
  • AES-256 encryption is used for data storage.
  • Regular backups are taken, and all backups are encrypted.
  • Staff access to personal data is restricted to those who need it.
  • Annual security audits are conducted.
  • Passwords are never stored in plain text — only hashed values are kept.

Warning: Never share your password or OTP with anyone. No ji999 staff member will ever ask for your password.

5 Sharing Data with Third Parties

Ji999 never sells your personal data. However, in certain limited circumstances, specific information may be shared with designated parties:

  • Payment Provider: Necessary information is shared with payment gateways such as Mobile Banking, Nagad, Rocket, and others to process transactions.
  • Game Provider: Live Casino or slots game software providers receive limited session data only.
  • Law enforcement agencies: Information may be disclosed to courts or government authorities when required by legal order or investigation.
  • Auditing body: Limited data is shared for license renewal or regulatory audits.

In all of the above cases, only the minimum necessary information is shared. All third parties are contractually bound to comply with our Privacy Policy.

6 Cookie Policy

The ji999 website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help enhance your experience.

  • Essential cookies: For login sessions and site security — disabling these cookies will prevent the site from functioning properly.
  • Functionality Cookies: To remember your preferences, such as language and theme.
  • Analytics Cookies: To understand which sections of the site are used most — fully anonymous.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Tips: Clearing cookies on your mobile browser will require you to log in again. Only clear cookies when necessary, not as a routine habit.

7 Your data rights

As a ji999 member, you have full control over your own data. Your rights are outlined in detail below:

Right to Access Your Data

You can request to see what information we hold about you at any time. Please contact our support team.

Right to Rectification

If any of your information is inaccurate, you can request a correction.

Right to Erasure

After closing your account, you can request that your data be deleted.

Right to Restrict Processing

You have the right to request that we stop processing your data for specific purposes.

Right to Data Portability

You can request a download of your data. We will provide it within 30 days.

Right to Withdraw Consent

You may withdraw any previously given consent at any time.

To exercise any of these rights, contact our support team via live chat or email. We will respond within 72 hours.

8 Child Protection

Ji999 does not serve anyone under the age of 18 and does not knowingly collect information from minors. If we discover that a minor's data has been collected inadvertently, it will be deleted immediately and the account will be closed.

A note for parents: If your child uses your device, please use parental control software. If you have any concerns, contact us right away.

9 Steps in the Event of a Data Breach

In the event of a data security breach, ji999 will take swift and effective action. Our Incident Response Plan is always active and ready.

  • Affected members will be notified within 72 hours of a breach being detected.
  • You will be clearly informed of exactly what data has been affected.
  • Immediate steps will be taken to minimize risk.
  • Your account may be temporarily locked if necessary.
  • Once the situation is under control, a detailed report will be published.

What you should do: If you notice any unusual activity on your account, change your password immediately and contact our support team.

10 International data transfers

Ji999 primarily serves users in Bangladesh. However, due to our technical infrastructure, some data may be stored on international servers.

  • All international servers comply with internationally recognized data protection standards.
  • Encryption is always applied during data transmission.
  • Strict confidentiality agreements are in place with all foreign server providers.
  • Your data is never transferred to countries that lack adequate protection.

11 Contact

For any privacy-related questions, complaints, or requests, please get in touch with us. Our Data Privacy Team is available 24/7, seven days a week.

Live Chat
Click the chat button on the website. Average response time: 2 minutes.
Email
[email protected] — we typically respond within 24 hours.

12 Policy Changes

Ji999 reserves the right to update this Privacy Policy as needed. We will notify you in advance of any significant changes.

  • At least 14 days' notice will be given via SMS or email before any major changes.
  • Continued use of the platform after an updated policy takes effect will be considered acceptance of the new terms.
  • Previous versions are available upon request.
  • The date of any changes will always be noted at the top of this page.

Advice: Visit this page regularly to stay up to date with our latest policy.

Your rights at a glance

As a ji999 member, you have full control over your own data. You can exercise any of the following rights at any time.

Right to Access
Find out what data we hold on you
Correction
Correct Inaccurate Information
Deletion
Delete Data
Download
Copy Your Data
Processing Restriction
Restrict Use
Objection
Opt Out of Specific Uses
Withdrawal of Consent
Cancel Anytime
Complaints
File a Complaint with Support
Safe Gaming

Your data is protected — join ji999 today

Ji999 takes your privacy seriously. Backed by world-class security technology, we keep every piece of your data safe while delivering the best gaming experience in Bangladesh.

256-bit
SSL encryption
24/7
Data Monitoring
72 Hours
Complaint resolution
0%
Data Sales
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